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From: http://blogs.edmunds.com/roadtests/210
We’re well aware of the fact that dealer service isn’t cheap, but getting our BMW M3 fixed was still a shocker. We took it in for a sticking door lock on the driver’s side door and after a once over by the dealer we got the bad news.
The door lock actuator motor needed to be replaced. It was going to be roughly $300 for the motor and $400 for labor. Apparently BMW’s technicians were going to use chopsticks to disassemble the door panel before replacing the world’s most complex door lock motors.
That wasn’t the end of our problems though as the technician also noted that we also had a leaking power steering hose. A broken door lock was a nuisance, but a loss of power steering? Now that would be bothersome. Cost for the hose? A mere $310. Yes, like the lock actuator, this hose was crafted from a solid hunk of titanium and shipped from Germany via Gulfstream jet. Getting to the hose must have required pulling the engine too as the labor charge was another $400.
We picked it up yesterday and everything works great including our AmEx as the final tally was a staggering $1,532. Needless to say, the next time something goes wrong with our M3 an independent BMW specialist will get the first phone call.
Ed Hellwig, Senior Editor @ 56,542 miles
The door lock actuator motor needed to be replaced. It was going to be roughly $300 for the motor and $400 for labor. Apparently BMW’s technicians were going to use chopsticks to disassemble the door panel before replacing the world’s most complex door lock motors.
That wasn’t the end of our problems though as the technician also noted that we also had a leaking power steering hose. A broken door lock was a nuisance, but a loss of power steering? Now that would be bothersome. Cost for the hose? A mere $310. Yes, like the lock actuator, this hose was crafted from a solid hunk of titanium and shipped from Germany via Gulfstream jet. Getting to the hose must have required pulling the engine too as the labor charge was another $400.
We picked it up yesterday and everything works great including our AmEx as the final tally was a staggering $1,532. Needless to say, the next time something goes wrong with our M3 an independent BMW specialist will get the first phone call.
Ed Hellwig, Senior Editor @ 56,542 miles
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