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JOB TITLE: DEPARTMENT/BRANCH: SUPERVISOR:
IT HELP DESK SPECIALIST I MPLS- HELP DESK/IT BILL METZGER
GRADE LEVEL: EMPLOYMENT STATUS:
9 MINIMUM: $26,736 PER YEAR FULL-TIME: 6:00AM-2:30PM SUN/MON, THURS-SAT
PRIMARY OBJECTIVE
A Helpdesk Technician receives problems and inquiries via telephone and system monitoring tools regarding data communication, network, PC, mainframe hardware and Automatic Teller Machine (ATM) problems. Logs all problems, performs initial troubleshooting, and forwards them to the appropriate individual or department. Monitors TCF’s networks and provides for prompt problem correction to insure maximum uptime for all network users. Resolves routine problems, referring more difficult problems to more experienced technicians while documenting all steps taken on TCF’s problem management system.
QUALIFICATIONS
EDUCATION
Required:
*High school diploma
Preferred:
*One year of related technical school training or experience in troubleshooting information technology hardware and software problems.
WORK EXPERIENCE
Required:
*Customer service experience, particularly via telephone, or technical background
Preferred:
*Helpdesk experience in an IT environment
IT HELP DESK SPECIALIST I MPLS- HELP DESK/IT BILL METZGER
GRADE LEVEL: EMPLOYMENT STATUS:
9 MINIMUM: $26,736 PER YEAR FULL-TIME: 6:00AM-2:30PM SUN/MON, THURS-SAT
PRIMARY OBJECTIVE
A Helpdesk Technician receives problems and inquiries via telephone and system monitoring tools regarding data communication, network, PC, mainframe hardware and Automatic Teller Machine (ATM) problems. Logs all problems, performs initial troubleshooting, and forwards them to the appropriate individual or department. Monitors TCF’s networks and provides for prompt problem correction to insure maximum uptime for all network users. Resolves routine problems, referring more difficult problems to more experienced technicians while documenting all steps taken on TCF’s problem management system.
QUALIFICATIONS
EDUCATION
Required:
*High school diploma
Preferred:
*One year of related technical school training or experience in troubleshooting information technology hardware and software problems.
WORK EXPERIENCE
Required:
*Customer service experience, particularly via telephone, or technical background
Preferred:
*Helpdesk experience in an IT environment
TCS Auto-X Driver
someone mentioned ecolab and I got confused. Reading your post I do not see where it said the place of employment is until now.
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